Privacy Policy
Last updated: 13 June 2026 — Jackpot Joy Hub Ltd.
1. Who We Are
Jackpot Joy Hub Ltd. is the data controller for personal data collected via jackpotjoyhub.com. Our registered address is 42 New Broad Street, London EC2M 1JJ, United Kingdom. You can contact our data protection contact at [email protected].
2. What We Collect
When you create an account, we collect:
- Full name — to personalise your experience;
- Email address — to identify your account and, if consented, send you occasional newsletters;
- Phone number (optional) — provided at your discretion during signup;
- Age confirmation — a boolean record that you confirmed you are 18 or over;
- Marketing consent flag — whether you opted in to marketing communications.
We also automatically collect limited technical data when you use the Service, including your IP address, browser user-agent string, and pages visited, for security and analytics purposes.
We do not collect payment card details, government-issued ID, or any special category data.
3. How We Use Your Data
We use your personal data to:
- Provide and operate the Service (lawful basis: contract performance);
- Verify that you meet the minimum age requirement of 18 (lawful basis: legal obligation and legitimate interests);
- Send you service-related communications such as updates to these Terms (lawful basis: legitimate interests);
- Send marketing emails if you have opted in (lawful basis: consent — you may withdraw at any time);
- Analyse usage to improve the Service (lawful basis: legitimate interests);
- Comply with legal obligations (lawful basis: legal obligation).
4. Cookies
We use strictly necessary cookies to remember your age verification and cookie consent decision. We do not use advertising or tracking cookies. For full details see our Cookies Policy.
5. Data Sharing & Third Parties
We do not sell your personal data. We may share it with:
- Hosting providers — who store data on servers located in the United Kingdom or EEA under appropriate data processing agreements;
- Game studios — game iframes are served directly by Play’n GO, Evoplay, NetEnt, and Pragmatic Play from their own servers. Their privacy policies govern data collected during game sessions;
- Law enforcement or regulators — where required by law or court order.
6. International Data Transfers
Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses, as applicable.
7. Data Retention
We retain account data for as long as your account is active and for up to 24 months thereafter to comply with legal obligations and to resolve disputes. Technical logs are retained for up to 12 months. You may request deletion at any time (see Your Rights below).
8. Children’s Privacy
The Service is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child under 16 has provided us with personal data, please contact us immediately at [email protected] and we will delete such data promptly.
9. Your Rights Under UK GDPR
As a UK data subject you have the right to:
- Access — request a copy of the personal data we hold about you;
- Rectification — ask us to correct inaccurate or incomplete data;
- Erasure (“right to be forgotten”) — ask us to delete your data where there is no compelling reason for us to continue processing it;
- Restriction — ask us to restrict processing of your data in certain circumstances;
- Portability — receive your data in a structured, commonly used, machine-readable format;
- Objection — object to processing based on legitimate interests or for direct marketing;
- Withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, email [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, server-side input validation, and access controls on data files.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We will notify registered users of material changes by email where practicable.
12. Contact Us
Jackpot Joy Hub Ltd.
42 New Broad Street, London EC2M 1JJ, United Kingdom
Email: [email protected]